Purchase and Return Questions

Shipping and Handling
We ship all orders from our facilities in Boston Massachusetts via United Parcel Service (UPS) or United States Postal Service (USPS) for international orders. Shipping costs will be determined at the website checkout cart when you enter your Ship to address. Items ordinarily will ship within 4 business days of receiving your order and payment (items do not ship on Saturdays, Sundays and national holidays). If an item is out of stock and may be delayed in getting to you, you will be notified and given the option to cancel your order within 48 hours of placing your order.

Return Policy

Thanks for shopping with Koma Toast LLC. Here is our return policy but if you have further questions, please feel free to contact us at biz@komatoast.com.

Returns
If you have received damaged or defective merchandise and want to return the merchandise, you must contact customer service at biz@komatoast.com within 7 days of delivery and you will be provided with return instructions. When you contact customer service, please provide:
• your mailing address
• phone number
• order confirmation number
• what you are retuning and reason for return
• and whether you would like a refund or replacement

You will be required to return the merchandise within 14 days of original receipt. You should use a service that provides tracking or insurance. We will replace the merchandise without additional charge or provide you with a refund via the same method you used when you purchased the merchandise.

Non-returnable items
We cannot accept returns on the following merchandise:
• Merchandise that has been worn, washed or used
• Downloadable media
• Any items that is not in its original condition

Products lost or damaged during shipping
Orders shipped via UPS are guaranteed against damage or loss during the shipping process. If your package arrives damaged you should refuse delivery and contact biz@komatoast.com immediately so that we can contact UPS to start a damage claim. For these UPS items, you must provide the original packing materials and the merchandise for UPS pickup or inspection. Items damaged or lost during the shipping process will be reimbursed or replaced once the damage claim with UPS has been finalized.

If your merchandise has been lost during the UPS shipping process, we will contact UPS to start a package trace. All orders shipped via UPS will be replaced or refunded once payment is received from UPS.

International Customers
For products that are ordered for delivery to a location outside the United States, the purchaser will be responsible for the import taxes, tariffs and duties which may be imposed.

Contact Us

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